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Wall Sconce

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Some Feedback From Our Customers























FAQS
1. Can i get the best price?
We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.
2. How soon can I receive my light?
For the delivery date
Suitable for wall sconces&size less than 36''
Processing time: 2-7 working days
Shipping time: 7-15 working days
For package size over 36″ and valuable items
We will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance.
Note: If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@momolighting.com).
3. After I receive the lamp, can I return it if I don’t like it?
We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product
After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.
In order to ensure your interest and reduce the loss, we have a good plan as follows.
We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation
4. Do you replace parts damaged during shipping free of charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
5. How do i get trade discount?
Congratulations! If you are a designer/builder/distributor, then you can apply for our trade discount.
Contact us, provide us with your relevant credentials, and after verification we can invite you to join our trade account and access our trade partner community!
Here you can enjoy:
1.Trade Discounts
2.Free samples and free color plates
3.Free customization fee
4.Free design drawings
5.Enjoy 5 years warranty (regular 2 years)
6.Exchange within 60 days (regular 30 days)
Contact Us:
Email: support@momolighting.com
Tel:+1(213)468-9813
6. Can I get a full refund because of quality issues?
We support full refund due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don’t like it anymore, we’ll give you a full refund.
7. How long does it take to receive my product?
We follow up the package size of the product to choose the shipping method.
Package size under 40″ is usually shipped by courier company, and the delivery time is 9-14 days
Package size over 40″ is generally shipped by ocean freight, with a delivery time of 23-29 days.
In case of special products, our customer service will contact you to determine the time.
8. How long does it take to get shipping information?
Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.
9. Are bronze and black the same color?
Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.
10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord and chain with our customer service.