Frequently Asked Questions & Answers
1. Can i get the best price?
Thank you very much for your interest in our lights, we plan events every month where you can take advantage of the corresponding discounts! The quality of our lamps definitely matches the price.
Materials: We use natural brass and K9 crystals as well as imported alabaster from Spain and other materials for our products, we are not using cheap and environmentally unfriendly materials.
Craftsmanship: All lights are handmade by workers to open the mold, injection molding, coloring and assembly, not assembly line mass production, but craftsmanship.
Transportation and Packaging: Double packing with carton and wooden box can protect the lamps well, and free shipping and tax.
After-sale: provide timely customer service, 30 days warranty and 2 years after-sale for sold products, any problems can be found on our website.
2. How soon can I receive my light?
- For the delivery date
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Suitable for wall sconces&size less than 36''
Processing time: 2-7 working days
Shipping time: 7-15 working days - For package size over 36″ and valuable items
- We will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance.
- Note: If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@momolighting.com).
3. After I receive the lamp, can I return it if I don’t like it?
We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product
After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.
In order to ensure your interest and reduce the loss, we have a good plan as follows.
We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.
4. Do you replace parts damaged during shipping free of charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
5. How do i get trade discount?
Congratulations! If you are a designer/builder/distributor, then you can apply for our trade discount.
Contact us, provide us with your relevant credentials, and after verification we can invite you to join our trade account and access our trade partner community!
Here you can enjoy:
- 1.Trade Discounts
2.Free samples and free color plates
3.Free customization fee
4.Free design drawings
5.Enjoy 5 years warranty (regular 2 years)
6.Exchange within 60 days (regular 30 days) - Contact Us:
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Email: support@momolighting.com
- Tel:+1(213)468-9813
6. Can I get a full refund because of quality issues?
We support full refund due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don’t like it anymore, we’ll give you a full refund.
7. How long does it take to get shipping information?
Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.
8. Are bronze and black the same color?
Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.
9. I have a high ceiling. Can I customize the length of the rods or the length of the cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord and chain with our customer service.
Orders & Discounts & Coupon Codes
I am a contractor and need to buy a large quantity of products, can I get a trade discount?
Yes, please contact us at support@momolighting.com and we will provide you with discount information.
I am a designer and need to buy a large quantity of products, can I get a trade discount?
Yes, please contact us at support@momolighting.com and we will get you information on discounts.
I just want to buy some lights for my new house and don’t have a large order, is there a way for me to get a discount too?
Yes, if you are a new customer, you can subscribe to us and we will give you a newcomer discount code.
What payment methods do you accept?
Paypal, VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.
More information about the products
What kind of materials are used in our products?
Most of our products are made with high quality brass and K9 crystal.
How should I prepare when shopping for lighting?
First, know your budget. Second, if possible, look for pictures from magazines that reflect your tastes. Third, gather fabric or color chips for any areas you want to redecorate.
What is the best way to install my new light or chandelier?
Installation instructions are included with every item we sell. If you are unsure about the installation, we recommend that you contact a licensed contractor or electrician.
Is the MOMO Lighting chandelier made in the USA?
No, MOMO Lighting chandeliers are manufactured in Asia, such as China.
How do I clean my fixture?
Before cleaning, make sure the current is off.
Clean the metal parts with a soft cloth, dampened with a mild liquid soap solution. Wipe clean and polish with a very soft, dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature may damage the protective coating on metal parts.
Wooden parts can be polished with a fine furniture polish, but care should be taken to avoid getting the polish on metal surfaces.
Never use an automatic dishwasher to clean glass or crystal shades. Line the sink with a towel and fill it with warm water and a mild liquid soap. Clean the glass or crystal with a soft cloth, rinse and wipe dry.
Do your products come with any guarantee?
Yes, all of our products come with a 2-year manufacturer’s warranty that covers normal wear and tear.
Are your products UL listed?
Our products are not UL listed, but our electrical parts are UL listed and meet US safety codes and are installable by electricians.
Security and Privacy
Is it safe to order on the internet through momolighting.com?
Yes. All information is encrypted via SSL during transmission to ensure maximum security. For more information on security and privacy, please click here.
Didn’t find what you were looking for?
Don’t find the answer to your question about shipping? Please contact us and we will get back to you as soon as possible. Contact us:support@momolighting.com